Salesforce Customer 360 Degree
In today's diverse digital landscape, ensuring a seamless customer experience across multiple platforms and channels is imperative. By establishing connectivity among these channels, you foster top-notch collaboration among team members, facilitating smooth business growth. Salesforce Customer 360 Degree offers comprehensive insights on leveraging Salesforce Services to propel your business forward and optimize customer interactions across all touchpoints.
What is the Customer 360 Platform?
The Customer 360 Platform by Salesforce is renowned as an industry-leading CRM solution. It stands out for its commitment to enhancing business operations through streamlined software solutions. Salesforce Customer 360 provides a comprehensive overview of all Salesforce software solutions, offering businesses a unified platform to manage customer interactions and optimize operations.
FEATURES OF SALESFORCE CUSTOMER 360 DEGREE PLATFORM
- • Salesforce Customer 360 serves as a pivotal platform facilitating seamless customer engagement through cohesive internal operations. It enhances internal collaboration by consolidating analytics, sales, marketing, service, commerce, and IT within a single CRM platform.
- • By establishing a universal customer profile and ID, Customer 360 enables businesses to leverage this information across all Salesforce and external applications. This ensures that all teams within the organization have secure access to data, thereby contributing to the creation of a unified customer experience.
- • Furthermore, Customer 360 supports businesses in embracing digital transformation while prioritizing customer satisfaction. Teams benefit from time-saving capabilities through automation of repetitive tasks using Einstein AI and intelligent recommendations.
- • Additionally, the platform offers real-time analytics and data monitoring via Tableau, empowering businesses to stay informed about their operations' status continuously.
Get a Call Back
An Introduction to Customer 360 Truth
In its commitment to enhancing the capabilities of Customer 360, Salesforce has introduced a range of add-ons. Among these is Customer 360 Truth, designed to elevate the platform's functionality to new heights. Comprising four key components - Identity, Data Manager, Audiences, and Privacy Center - the Customer 360 Truth add-on offers advanced features for those seeking to optimize their Salesforce experience.
Identity Component
The Identity component is crafted to establish a unified identity for customers, employees, and partners. It facilitates secure management of data sharing, applications, and user access across various channels.
Data Manager
In today's digital age, safeguarding data is paramount for businesses. With organizations increasingly relying on digital operations, a robust technology solution is essential. The Customer 360 Truth Data Manager serves as a robust data management tool, reconciling data across channels, including clouds, third-party systems, and orgs, to ensure security and integrity.
Audiences
Customer 360 Audiences empowers sales and support teams to deliver personalized customer experiences. Leveraging data collected by the Data Manager, Audiences creates custom audience segments based on contact or event-level data strings, enhancing engagement and satisfaction.
Privacy Center
Customer data privacy is of utmost importance and requires stringent protection measures. Lack of control over personal data usage often leads to customer distrust. Customer 360 Privacy Center addresses this concern by providing robust data protection mechanisms. It enables customers to visualize and control their data, fostering trust and confidence in data handling practices.
Contact Us
4th Floor ,RPM Tower, Mangal Pandey Nagar ,Meerut ,
250004, India
A-130, 91 springboard, sector - 63, Noida ,
201309, India
8 The Green, STE R, Dover, DE
19901, USA
Call us: +91 7217206979 | +91 7505035972
US